Be Kind Policy

Veterinary shortages in North America is a current and concerning problem. This shortage has been made more problematic as pet ownership has increased since the pandemic. Like most clinics in North America, we are dealing with shortages in professional staffing.  Despite these challenges, our team is working tirelessly to provide the best care possible. Our dedicated staff are working long hours to try and meet the high demand for patient care, triaging the most seriously ill patients first. Please be patient with us if it takes us longer to get back to your phone call or book an appointment with us then it may have before. We understand your frustration but please understand that we are working extremely hard to provide you and your pets with high quality care. If we are unable to accommodate your pet at your requested time, our staff will guide you to alternative resources. Unfortunately, we have seen an increase in abusive behaviour such as cursing, name calling and general rudeness.  We have a zero-tolerance policy for any form of abuse towards our team; such behaviour will result in pet service refusal and client termination. Let’s be kind and supportive during these challenging times. Your understanding and support is appreciated.