IMPORTANT NOTICE: Our equine services are temporarily unavailable, but we hope to resume soon. In the meantime, please contact Avon Animal Hospital for your equine care needs.

New Client Form

This form is for clients who wish to obtain a place in our clinic, but are not yet clients. Please note that your application does not necessarily mean that you will get a place, since our availability is very limited. Accepted clients will be contacted directly within 72 hours.
 

CLIENT INFORMATION

Do you have any other animals currently under the care of a vet? *

PATIENT INFORMATION

Our 'Be Kind' Policy


Veterinary shortages in North America is a current and concerning problem. This shortage has been made more problematic as pet ownership has increased since the pandemic. Like most clinics in North America, we are dealing with shortages in professional staffing. Despite these challenges, our team is working tirelessly to provide the best care possible. Our dedicated staff are working long hours to try and meet the high demand for patient care, triaging the most seriously ill patients first. Please be patient with us if it takes us longer to get back to your phone call or book an appointment with us then it may have before. We understand your frustration but please understand that we are working extremely hard to provide you and your pets with high quality care. If we are unable to accommodate your pet at your requested time, our staff will guide you to alternative resources. Unfortunately, we have seen an increase in abusive behaviour such as cursing, name calling and general rudeness. We have a zero-tolerance policy for any form of abuse towards our team; such behaviour will result in pet service refusal and client termination. Let’s be kind and supportive during these challenging times. Your understanding and support is appreciated.
 
By signing below, you signify that you and anyone representing you, will abide by this policy.
 
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CONSENT FOR COMMUNICATION & MEDIA USE

The Canadian Anti-Spam Legislation (“CASL”) prohibits the sending of any electronic messages that are commercial in nature unless the sender has received the recipients' express consent prior to sending the message. Our practice therefore requires your written consent to send you any electronic messages. While most of our communications are related to your pet’s health, some may contain commercial activities such as promotions, special events, or fundraising activities. Please note that if you do not consent, you will not receive ANY communications from our practice on any matter.
 

We also like to feature patients on our social media account(s), whether it be a success story, an interesting visit or the animal is just too cute not to. For us to responsibly take these videos and/or pictures we need to be granted your permission to use them on our social media account(s). Please keep in mind that your consent can be revoked at any time, but images and videos used during active consent will remain, though no further use of the images or videos will take place. A removal request can be made and will be reviewed, depending on the video and/or image we will try and remove it as requested but, in some cases, removal will not be possible, so please bear that in mind when consenting.

 

Please indicate what forms of communication are allowed: *

 

Note that phone calls must be allowed as that will always be the first contact method used in an emergency. Also, if you opt-out of email, you will not receive invoices, estimates, or reminders.

A. Service Communications
(These are used for appointment reminders, updates about your pet’s care, or billing-related matters.)
 

Print
Email
SMS/Text
Phone Calls


B. Marketing & Promotional Communications
(These are optional and include educational materials, newsletters, promotions, and social media use.)
 

Newsletter
Use of Pictures/Videos
Security Question *