South Shore Veterinary Services is already a full service veterinary hospital which offers all of the benefits of a large hospital: many vets with a wide range of interests, treating many different species of animals and up to date equipment and knowledge. However, we know how stressful it can be for some household pets to have to come to a big, busy clinic, and so for those pets, we are now offering house calls.
There are many benefits to having your pet examined by a veterinarian at home. For many pets, the strange smells and people, loud noises and barking dogs cause them to act in a way which they would otherwise not. Having your pet examined in your home can allow the veterinarian to examine your animal in a stress free environment which can allow for more natural behaviour. It can allow for better evaluation of heart and lungs, lameness, behavioural issues and pain. Being observed in their normal environment can give additional information in trying to reach a good diagnosis.
Coming to your home may not only benefit your pet and help to reach a more accurate diagnosis, it can also be more convenient for you to not have to leave your home: if you don’t have transportation, have children at home, have a large more difficult pet to transport or you have multiple pets who you would like cared for all at once. We can make it very easy and come to you.
What services are available during housecalls? (not necessarily limited to these and is at the discretion of the veterinarian)
- eye and ear issues
- coughing and sneezing
- gastro-intestinal/urinary problems
- lameness or pain
- vaccines and annual health exams
- behaviour problems
- nail trims
How long will my appointment take?
You should expect the average appointment to take about 30 minutes/pet. Some things may be faster (wellness exams), some things may take more time (illness or skin problems).
What do I need to do to get ready for my appointment?:
1. ensure your pet is secured in a confined area where you would like it to be examined. If you are unable to confine your pet ahead of time, please let the clinic know so your appointment can be rescheduled. If you are unable to find your pet once the veterinarian arrives, there will still be a mileage and call fee charged.
2.have a list of questions and problems ready to go over with the veterinarian on their arrival. Life is hectic and this will ensure nothing is forgotten.
3.Have a cleared and quiet space for your pet to be examined and for the veterinarian to place their supplies.
How do I get my pet to the clinic or get necessary medications ?
This is not a mobile clinic, so if your pet were to require additional testing (xrays, ultrasound, scoping, blood tests etc) or treatments (IV fluids, surgery etc) not possible during a housecall, then your pet can be transported to the clinic, for an extra fee, by the veterinarian, or you can bring them at your earliest convenience.
The veterinarian will make attempts, based on information given ahead of time, to anticipate medications and tests which may be necessary to treat and diagnose your animal. However, unexpected findings may be discovered during the physical exam which may require something different. In these situations, you would be able to stop by the clinic in Bridgewater to pick up what you need..
How do I book an appointment?
House calls, for the most part, will need to be scheduled ahead of the day required.
Just call our main business line at 543-5602 and the receptionist will take a message and relay it to the veterinarian available. The veterinarian or receptionist will return your call, schedule a time and get all the relevant information.
How do I pay?
All housecall fees are due/credit card number given before the veterinarian leaves the house. We accept VISA, Mastercard and cash. If there are additional things to be picked up at the clinic, then those can be paid for at the time of pick up. The fees for housecalls outside of regular business hours will be different and based on after hours charges.
What if I have an emergency?
The housecall service is for non-emergency and non-surgical needs. If you feel your pet is in a life threatening situation or needs to be seen immediately, then please call or proceed to our Bridgewater office for an immediate in-clinic appointment.
What if the vet arrives and my pet can’t be examined?
All services provided during the housecall, are at the discretion of the attending veterinarian and the willingness of the animal. If the veterinarian arrives and your pet is unable to be examined for reasons such as aggression or unable to be appropriately restrained, then the mileage fee (if applies) and housecall fee will still be charged. You would not be charged for an exam or other things that were not done or given.
We look forward to looking after your pet in the quiet and comfort of your home.